{"xsrfToken":"3f82f4ff0fb6e11b7ddc4261ef48e086254b7eaf_lout","branding":{"id":"3","key":"ticket","name":"Prisma IT Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/57627789-26a8-43d8-b03c-3affeda03602/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzcxYzlkYy03MWQ2LTQyMjQtODY4OC02NjU1MjVhODVkNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU3NjI3Nzg5LTI2YTgtNDNkOC1iMDNjLTNhZmZlZGEwMzYwMiI6WyJyZWFkIl19LCJleHAiOjE3NDM5Njc0NjAsIm5iZiI6MTc0Mzk2Njg2MH0.bNE-k4LfsnWUWgbiO9PekKrtauAM4_rhQh573FdBX8I&client=7771c9dc-71d6-4224-8688-665525a85d6e&mode=fit","logoId":"57627789-26a8-43d8-b03c-3affeda03602","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Prisma Service Portal","sharedPortalName":"Prisma IT Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the Prisma Service Portal","sharedPortalName":"Prisma IT Service Portal","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4d164f4b-3757-4539-b182-cc0bbd5f2be4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzcxYzlkYy03MWQ2LTQyMjQtODY4OC02NjU1MjVhODVkNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkMTY0ZjRiLTM3NTctNDUzOS1iMTgyLWNjMGJiZDVmMmJlNCI6WyJyZWFkIl19LCJleHAiOjE3NDM5Njc0NjAsIm5iZiI6MTc0Mzk2Njg2MH0.ni6s4t6OrSdZkgunloeAuRgjag2lot_zdAFj1nLCU5g&client=7771c9dc-71d6-4224-8688-665525a85d6e&height=300&mode=fit","bannerMediaApiFileId":"4d164f4b-3757-4539-b182-cc0bbd5f2be4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ticket","projectId":11904,"serviceDeskId":3,"name":"Prisma IT Support","description":"<p>Welkom bij Prisma Support. <br class=\"atl-forced-newline\"> Zoek voor help in onze kennis database <br class=\"atl-forced-newline\"> voor het melden van problemen of het stellen van vragen gebruik \"need to raise a request? Contact us\" onder aan de webpagina</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"17","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Submit a question about an application that isn’t related to a problem or a change</p>","icon":12227,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12227","groups":[10],"key":""},{"id":"31","name":"CooCoo Narrowcasting Scherm","descriptionHtml":"<p>Voor het registreren van een ticket voor een narrowcasting scherm verzoeken wij de stappen van de Checklist te voltooien</p>","callToAction":"CooCoo Narrowcasting Scherm","introHtml":"<p>CooCoo Narrowcasting Scherm</p>","icon":12627,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12627","groups":[10],"key":""},{"id":"15","name":"Incident in application","descriptionHtml":"","callToAction":"Incident in application","introHtml":"<p>An application isn't working as expected</p>","icon":12238,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12238","groups":[10],"key":""},{"id":"16","name":"Request for change","descriptionHtml":"","callToAction":"Request for change","introHtml":"<p>Submit a request for a new feature in one of your applications</p>","icon":12207,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12207","groups":[10],"key":""},{"id":"32","name":"store demo display","descriptionHtml":"","callToAction":"store demo display","introHtml":"<p>Incident on store demo display</p>","icon":12629,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12629","groups":[10],"key":""},{"id":"24","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":12704,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12704","groups":[],"key":""},{"id":"22","name":"Problem in application","descriptionHtml":"","callToAction":"Problem in application","introHtml":"","icon":12626,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12626","groups":[],"key":""},{"id":"23","name":"REquest for Feature","descriptionHtml":"","callToAction":"REquest for Feature","introHtml":"","icon":12702,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12702","groups":[],"key":""},{"id":"21","name":"Screen Repair","descriptionHtml":"","callToAction":"Screen Repair","introHtml":"","icon":12697,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12697","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"1. General"}],"orderMapping":{"10":[31,16,15,17,32],"7":[13,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dc7d8e08-1864-3fd0-bf6b-91f20ca076e2","appLinkName":"System Confluence","appLinkUrl":"https://prisma-it.atlassian.net/wiki","spaceKey":"COOC","spaceName":"CooCoo","spaceUrl":"https://prisma-it.atlassian.net/wiki/spaces/COOC","isServer":false},"labels":[],"projectKey":"TICKET","serviceDeskId":3,"kbLinkDomainURLs":["https://prisma-it.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKET","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzcxYzlkYy03MWQ2LTQyMjQtODY4OC02NjU1MjVhODVkNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTkwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDM5NjgwNjAsIm5iZiI6MTc0Mzk2Njg2MH0.nHbOn15W-Hb-FbI1MT72NL81M1xSU9xa4UqzuUgDS4s","targetCollection":"upload-project-11904","endpointUrl":"https://api.media.atlassian.com","clientId":"7771c9dc-71d6-4224-8688-665525a85d6e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8c71b49b-7875-4e30-a6fc-3648e65a17cc","name":"CooCoo Handleidingen","description":"Handleiding voor gebruik en beheer van CooCoo","categoryUrl":"https://prisma-it.atlassian.net/servicedesk/customer/portal/3/topic/8c71b49b-7875-4e30-a6fc-3648e65a17cc","lastUpdated":"1730807762714","createdAt":"1654616470621"},{"id":"7db446b6-efc2-40bf-855c-45b48012c08c","name":"OctoPOS Handleidingen","description":"Handleiding voor gebruik en beheer van OctoPOS","categoryUrl":"https://prisma-it.atlassian.net/servicedesk/customer/portal/3/topic/7db446b6-efc2-40bf-855c-45b48012c08c","lastUpdated":"1654616669698","createdAt":"1654616640044"}]}},"reqCreate":{"id":16,"projectId":11904,"form":{"name":"Request for change","descriptionHtml":"","callToAction":"Request for change","intro":"<p>Submit a request for a new feature in one of your applications</p>","instructions":"","icon":12207,"iconUrl":"https://prisma-it.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12207","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10801","fieldConfigId":"11401","label":"Priority","description":"What is the priority of this change, where 1 is the highest.","descriptionHtml":"<p>What is the priority of this change, where 1 is the highest.</p>","required":false,"displayed":false,"presetValues":["10508"],"values":[{"value":"10506","label":"1","selected":false,"children":[]},{"value":"10507","label":"2","selected":false,"children":[]},{"value":"10508","label":"3","selected":false,"children":[]},{"value":"10509","label":"4","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/16","calendarParams":{"firstDay":0,"date":"2025-04-06T21:14:20+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dc7d8e08-1864-3fd0-bf6b-91f20ca076e2","appLinkName":"System Confluence","appLinkUrl":"https://prisma-it.atlassian.net/wiki","spaceKey":"COOC","spaceName":"CooCoo","spaceUrl":"https://prisma-it.atlassian.net/wiki/spaces/COOC","isServer":false},"labels":[],"projectKey":"TICKET","serviceDeskId":3,"kbLinkDomainURLs":["https://prisma-it.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NzcxYzlkYy03MWQ2LTQyMjQtODY4OC02NjU1MjVhODVkNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTkwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDM5NjgwNjAsIm5iZiI6MTc0Mzk2Njg2MH0.nHbOn15W-Hb-FbI1MT72NL81M1xSU9xa4UqzuUgDS4s","targetCollection":"upload-project-11904","endpointUrl":"https://api.media.atlassian.com","clientId":"7771c9dc-71d6-4224-8688-665525a85d6e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=footer&xdm_e=https%3A%2F%2Fprisma-it.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5MThkMzkzMDAxZjk2NDI1MjgzNDhiMTc4ZDQ5NjMyZDUzN2E1NTU3ZmQxNTI0NTExNTYwYjViYTRlNjIyYmE2IiwiaXNzIjoiZDM1OGY2YjMtNWViMi0zNGEzLTk4YWQtODEyOTc3ZjMyNWM1IiwiY29udGV4dCI6e30sImV4cCI6MTc0Mzk2Nzc2MCwiaWF0IjoxNzQzOTY2ODYwfQ.Pc6GCNYLANOgADIPjSR4aFBO3FzoUUVF-PJQpFcfVWY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImQzNThmNmIzLTVlYjItMzRhMy05OGFkLTgxMjk3N2YzMjVjNSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9wcmlzbWEtaXQuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcHJpc21hLWl0LmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRJQ0tFVCIsImlkIjoiMTE5MDQifX19LCJleHAiOjE3NDM5Njc3NjAsImlhdCI6MTc0Mzk2Njg2MH0.92r4r0dy-pJEqiVEArpjZjMo_lYxQa-9i21trKuve34\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://prisma-it.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://prisma-it.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TICKET\\\",\\\"id\\\":\\\"11904\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TICKET\\\",\\\"project.id\\\":\\\"11904\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"16\\\"}\",\n \"timeZone\":\"Europe/Amsterdam\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://prisma-it.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}